Solana Thermal Goods Inc., located at 54 High Street West, Moose Jaw, SK S6H 1S3, Canada. For privacy inquiries, contact [email protected].

We handle personal records according to PIPEDA and applicable statutes in Canada. If this statement and statutory rules ever disagree, the legal statute always takes precedence.

What data do we request during an order? Only what we need to get parcels to your door: your name, shipping address, email, phone number, and purchased goods. We never store payment card credentials on our servers. While browsing, our site logs device data like your IP address, browser type, and visited links via cookies explained below.

• Customer contact and shipping details including legal full name, physical delivery address, email address, and telephone number
• Transaction and purchase history including item quantities, order reference numbers, and selected payment method
• Technical telemetry and device diagnostics including IP address, operating system, and browser version
• Customer support communications, return requests, and email correspondence

• For packing, delivering, and handling any returned goods.
• For answering questions and sending shipping notifications.
• For maintaining website security and checking traffic trends.
• For sending seasonal promotions when you opt in, with an unsubscribe link inside each note.

What are cookies, and why are they placed on your device? They are small browser files that remember your shopping basket and checkout progress, which are essential to make the shop work. Analytics cookies show us overall visitor flow without singling you out. Marketing cookies only activate when you permit them through the banner. You can revoke this choice anytime in your browser settings or banner, as detailed in our Cookie Policy.

We share delivery addresses with courier teams so your gloves reach you. Payment processors receive transaction details to complete your order. Hosting and web analytics vendors process information under written privacy agreements. We never sell your personal information to anyone.

In compliance with Canadian privacy legislation, Solana Thermal Goods Inc. does not sell, rent, or trade your personal information to third parties under any circumstances.

How long do your records stay on file? Order details remain stored for the duration demanded by financial laws, after which they are erased. User profiles stay active until you delete them. Web analytics records are cleared after 14 months.

Pursuant to the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, customers maintain the right to access their personal records, request corrections to inaccurate personal details, withdraw consent for communications, and request the deletion of their customer profile, subject to statutory accounting retention requirements.

Solana Thermal Goods Inc. does not collect, process, or store credit or debit card data. All store transactions are settled strictly via Cash on Delivery or Direct Bank Transfer, eliminating the need to transmit or hold payment card account numbers.

Send questions to [email protected] or reach us at +1 (306) 501-6926 throughout Mon-Sat 08:45-16:45. We answer every inquiry within one business day.

Merchant

Solana Thermal Goods Inc.

Registered address

54 High Street West, Moose Jaw, SK S6H 1S3, Canada

Email

[email protected]

Phone

+1 (306) 501-6926

Working hours

Mon-Sat 08:45-16:45

Registration

BN: 571414763RC0001