Name: Solana Thermal Goods
Address: 54 High Street West, Moose Jaw, S6H 1S3, CA
Telephone: +1 (306) 501-6926

Delivery methods

Doorstep delivery

Monitored driver delivery directly to your home address, including house number, suite, town, and postal code. Parcels surpassing $120 may call for a recipient signature.

Pickup point

Pick up your package at a nearby locker or neighborhood hub. The station stores the box for 7 days before shipping it back to our workshop.

Timeframes and costs

Service	Delivery time	Cost
Canada Post Expedited Parcel	2-7 business days	$12.50 CAD
Purolator Ground	1-4 business days	$16.00 CAD

Delivery estimates tally weekdays starting from handoff. Rural routes can require 1-2 extra days of transit.

Why pay extra for postage when stocking up for winter? We cover regular shipping on packages over $120 across Canada, while packages below that amount ship for $12.50.
Once handed over to the courier, your package travels for 1-4 business days.
When does your package leave the shop? Get your request submitted before 14:30 on any weekday, and we box it up that very afternoon.
You can return items within 30 days from arrival, as long as they stay unworn and tucked inside their original wrapping.
Payment: cash on delivery, bank transfer.

Order processing

When does a package head out? Submit your purchase prior to 14:30 on a weekday and it ships that afternoon. Orders after the cutoff, during weekends, or over statutory holidays roll over to the subsequent workday. A confirmation email with your order code lands in your inbox right after you checkout.

Solana Thermo Gloves are packed inside an individual sealed moisture-resistant polybag with an internal silica desiccant, placed inside a crush-tested corrugated carton to prevent fabric compression or element exposure during transit.

Tracking your parcel

Upon dispatch, customers receive an automated email confirmation containing a unique tracking identifier from Canada Post or Purolator, allowing real-time shipment monitoring to the delivery destination.

Lost or delayed parcel

Why has your tracking stopped moving? When winter transit stalls for 5 business days, send your order details to [email protected]. We ask the carrier to run a trace, and we will either ship out a fresh pair or issue a full refund, as you prefer, within 10 business days of your report.

Damaged on arrival

Inspect your parcel upon arrival. If the shipping carton or Solana Thermo Gloves show visible transit damage, document the external package and contents with photographs and contact [email protected] within 48 hours of delivery to initiate an immediate carrier investigation and replacement dispatch.

Payment methods

Cash on delivery

You can pay cash directly to the delivery driver at your door. You do not need to send money beforehand.

Bank transfer

Direct payment to our bank account is straightforward. We show the routing details on screen and send them to your inbox. As soon as the funds clear, which typically takes one business day, your gloves head out.

Our checkout supports Cash on delivery, Bank transfer. Why do we protect this process? Because security matters, so we never ask for card numbers or banking passwords over phone calls or email messages.

Delivery outside Canada

We deliver parcels to designated countries. How much does it cost, and how long does it take? Exact shipping rates and delivery estimates appear in your cart before you finalize. Any local import taxes remain the recipient's responsibility.

Questions about this policy

Send questions to [email protected] or reach us at +1 (306) 501-6926 throughout Mon-Sat 08:45-16:45. We answer every inquiry within one business day.

Merchant: Solana Thermal Goods Inc.
Registered address: 54 High Street West, Moose Jaw, SK S6H 1S3, Canada
Email: [email protected]
Phone: +1 (306) 501-6926
Working hours: Mon-Sat 08:45-16:45
Registration: BN: 571414763RC0001