Solana Thermal Goods Inc., 54 High Street West, Moose Jaw, SK S6H 1S3, Canada, registration code BN: 571414763RC0001. Contact us by email at [email protected] or by phone at +1 (306) 501-6926.

Non-medical consumer thermal hand apparel and wearable winter accessories designed for daily personal comfort, wind protection, and warmth during cold-weather outdoor activities. Each catalog entry explains the piece, the items included, and its design. Pictures demonstrate the product in daily use, though actual packaging may show slight differences.

When is an agreement made? An order is placed once you finish checkout, and we follow up with an email receipt. The legal sales agreement begins once we dispatch your parcel. If inventory sells out or address details cannot be confirmed, we may decline the purchase and promptly return any payment.

What figures are listed? Amounts appear in CAD and incorporate VAT where appropriate. Shipping charges display clearly in your cart prior to payment. Available methods: Cash on delivery, Bank transfer. If an obvious price misprint occurs, we will correct it prior to dispatch and ask whether you wish to proceed or cancel.

Where do we ship and what does it cost? You can find all transit times, fees and shipping methods on the Delivery & Payment page. The parcel becomes your responsibility once the carrier hands it to you.

We photograph the actual gloves we pack in our shop. Why might the colour look slightly different in person? Your monitor settings, web browser and ambient room light alter tones, like seeing cloth under kitchen bulbs versus open winter sky. A slight shade difference is not a defect, so it does not qualify for free returns or compensation. We list all measurements, textiles and box contents directly on each product page.

Who bears the risk during shipping? We do, right up until the courier places the parcel with you or your designated recipient at the delivery address. Once handed over, the risk of loss or damage shifts to you. If the exterior box shows clear transit damage, please record it with the driver and let us know within 48 hours.

How does our return window work? You have 30 days from parcel delivery to send items back following the steps on our Returns page. Solana Thermal Goods Inc. provides a standard 12-month limited warranty covering manufacturer defects in stitching, seams, and fabric integrity from the date of physical receipt. Normal wear, tear from sharp tools, fabric pilling, burns, or damage caused by improper laundering are strictly excluded from warranty coverage.

• Custom-tailored, personalized, or custom-sized thermal gloves made to individual customer specifications
• Worn, laundered, or soil-marked thermal gloves where personal hygiene standards cannot be validated
• Thermal glove packages with removed or cut internal manufacturer fabric tags, warranty labels, or hygiene seals
• Gloves modified, treated with external waterproofing sprays, or altered after delivery by the consumer
• Clearance or promotional items designated as final sale at checkout under Canadian commercial fair practice guidelines

To the maximum extent permitted by the laws of Canada, the total aggregate liability of Solana Thermal Goods Inc. for any claim arising out of or related to the purchase or use of Solana Thermo Gloves shall not exceed the lesser of $100.00 CAD or the total purchase amount paid for the specific order. Can consumer rights be signed away? No, nothing in these terms restricts any statutory liability that cannot be legally limited.

Who can purchase from our shop? You must be at least 18 years of age to order. Please wear and care for our gear as noted on the sewn tag, and remember that thermal winter goods do not replace professional medical guidance.

These terms and conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. What happens if an issue cannot be resolved together? If we cannot settle a disagreement amicably, it proceeds to the court of jurisdiction where the seller is registered, preserving every consumer right granted by your home country.

Send questions to [email protected] or reach us at +1 (306) 501-6926 throughout Mon-Sat 08:45-16:45. We answer every inquiry within one business day.

Merchant

Solana Thermal Goods Inc.

Registered address

54 High Street West, Moose Jaw, SK S6H 1S3, Canada

Email

[email protected]

Phone

+1 (306) 501-6926

Working hours

Mon-Sat 08:45-16:45

Registration

BN: 571414763RC0001