Name: Solana Thermal Goods
Address: 54 High Street West, Moose Jaw, S6H 1S3, CA
Telephone: +1 (306) 501-6926

Conditions

To qualify for a refund under our 30-day money-back guarantee, Solana Thermo Gloves must be returned in their original, unwashed, and unworn condition, complete with all original retail packaging, attached tags, and enclosed documentation.

Thermal gloves that show visible evidence of outdoor wear, laundering, soil marks, pet hair, or detached manufacturer labels are strictly non-returnable due to apparel hygiene and consumer protection standards.

Starting your return

Submit a return request to [email protected] stating your order number, contact information, and reason for return
Receive a Return Merchandise Authorization (RMA) along with the designated return processing depot address in Canada
Pack the unworn gloves securely inside their protective original packaging with all original inserts included
Receive your refund via Direct Bank Transfer within 3 to 10 business days following the physical inspection and verification of the returned goods

Who pays return shipping

Who covers return shipping? If the gear is flawed, damaged, or mismatched, we foot the bill by sending a prepaid label or booking a driver. If you simply decided against keeping it, you cover postage, and we do not subtract any restock fees.

Refund timing and method

How quickly does money return? We initiate your payout within 3 business days after the parcel passes inspection. Cash-on-delivery purchases are sent via bank wire to your chosen account, while wire transfers return to their source. Banks generally show the deposit within 1 to 5 business days.

Solutions for common situations

Situation	What we do	Cost to you
Damaged in transit	Replacement or full refund	None
Wrong item delivered	The right pair sent out, and the incorrect pair picked up	None
Parcel lost	Fresh shipment or total payout after the carrier finishes their trace	None
Faulty on arrival	Replacement or full refund	None
Changed your mind	Complete repayment of the purchase price	Return shipping only

Exchanges

Need a different glove size or style? Send back your current pair using our return guide and order the new one online; we reimburse the original pair once it arrives. Did we make an error on the shipment? Then the replacement order travels to you free of charge.

Cancelling an order

Can you cancel an order? Yes, you can cancel without any fee before the package leaves our shop. Simply message [email protected] with your order number. Once the parcel is with the carrier, standard return terms apply.

Questions about this policy

Send questions to [email protected] or reach us at +1 (306) 501-6926 throughout Mon-Sat 08:45-16:45. We answer every inquiry within one business day.

Merchant: Solana Thermal Goods Inc.
Registered address: 54 High Street West, Moose Jaw, SK S6H 1S3, Canada
Email: [email protected]
Phone: +1 (306) 501-6926
Working hours: Mon-Sat 08:45-16:45
Registration: BN: 571414763RC0001