Frequently Asked Questions

Measure the circumference of your dominant hand across the knuckles with a tape measure. If you plan to wear an extra thin liner underneath, select the next size up for comfortable finger movement. You can contact our Moose Jaw desk if you need help with hand measurements.

The outer shell is 300D ripstop nylon reinforced with genuine goatskin leather across the palm. Inside, a layer of Thinsulate insulation and brushed fleece surrounds flexible carbon micro-fiber heating elements. All materials are chosen to block wind while allowing normal hand dexterity.

Disconnect and remove the battery packs from the zipped cuff pockets prior to cleaning. Wipe the outer nylon and goatskin leather with a damp cloth and mild soap, then hang them to air dry. Do not immerse the gloves in water or place them in a mechanical tumble dryer.

Yes, we accept cash on delivery right at your door when the courier arrives. You can inspect the exterior package before handing the exact cash amount to the driver. We also accept direct bank transfer if you prefer settling before dispatch.

You may return the unused gloves in their original packaging within 30 days of delivery. As long as the gloves have not been worn outside, our Moose Jaw team will inspect them and process your refund. Return shipping is covered by the customer unless the item arrived faulty.

Yes, couriers deliver directly to apartment doors or building reception lobbies. For orders placed before 14:30 on business days, parcels are prepared for the next scheduled courier pickup. The driver will contact your phone buzzer upon arrival to complete the handover.

Our support team answers every question within one business day.